Advantech FWA-3260 reporting constant alarms "Either PSU2 cable is unplugged or PSU2 is unplugged", even when PSU is plugged and supply is good.
Issue here may be related to BMC firmware and recommendation from Advantech is to upgrade it to 1. Firmware Patch and Upgrade steps are attached.
To check firmware:
sudo ipmitool hpm check PICMG HPM.1 Upgrade Agent 1.0.9: -------Target Information------- Device Id : 0x79 Device Revision : 0x81 Product Id : 0x3260 Manufacturer Id : 0x2839 (Unknown (0x2839)) -------------------------------------------------------------------------- |ID | Name | Versions | | | | Active | Backup | Deferred | -------------------------------------------------------------------------- | 0|3260 BL | 0.28 00000000 | ---.-- -------- | ---.-- -------- | | 1|3260 BMC | 1.04 00000000 | 1.04 00000000 | ---.-- -------- | << BMC active FW |* 2|3260 BIOS | 1.06 00000000 | 1.06 00000000 | ---.-- -------- | |* 3|3260 NVRAM | 7.00 00000000 | ---.-- -------- | ---.-- -------- | --------------------------------------------------------------------------
Collect outputs before reaching support:
#Shell sudo ipmitool hpm check sudo ipmitool sensor list sudo ipmitool mc selftest sudo ipmitool sel elist sudo dmesg
Error seen in dmesg
#Shell sudo dmesg | grep -i "BMC" [15140.672142] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 5 cmd 21 [15534.965372] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 21, got netfn 5 cmd 27 [17751.589896] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 5 cmd 21 [25716.689198] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 21, got netfn 0 cmd 0 [31611.284391] IPMI message handler: BMC returned incorrect response, expected netfn 5 cmd 2d, got netfn 0 cmd 0